Privacy policy

• Booking details: your name, phone, email, the address to be cleaned, and any notes you add (access instructions, pets, extras).
• Account details: your name and email if you create an account to manage your cleans.
• Payments: handled by Stripe. We receive a confirmation of payment, never your card number.
• Reviews and enquiries: what you send us through the review and contact forms.
• Job applications: the details and documents you choose to share when applying to join the team.

To deliver and manage your clean: confirming bookings, sending reminders, telling your assigned cleaner where and when to go, answering your questions, and processing payments and refunds. We don't sell your information or use it for third-party advertising.

Your assigned cleaner sees the name, address, time and notes for the job. We use trusted providers to run the site and send messages — Stripe (payments), Supabase (secure hosting of bookings and accounts), Vercel (website hosting), and email/SMS services for confirmations and reminders. Each only receives what it needs to do its job.

Booking records are kept for as long as needed to run the business and meet our tax and insurance obligations. Job applications that don't lead to a role are deleted within 12 months.

The site only uses the cookies and browser storage needed to keep you logged in. There are no advertising or tracking cookies.

You can ask to see, correct or delete the information we hold about you at any time by emailing hello@lotuscleans.com.au. We handle personal information in line with the Australian Privacy Principles.